** DUE TO NECESSARY RENOVATIONS, OUR CLINIC WILL HAVE LIMITED ABILITY TO BOOK IN PERSON VISITS JUL 12 – JUL 23/21. THE MAJORITY OF APPOINTMENTS AVAILABLE DURING THIS TIME WILL BE PHONE APPOINTMENTS.**
COVID-19 vaccinations are not being distributed to family doctors’ offices. The vaccines will be given to eligible individuals during each phase of the vaccine rollout at vaccine clinics throughout the province. Patients will need to book their appointments at these vaccine clinics directly. Please refer to our COVID-19 vaccination page for further information.
Much has changed for us all the past year due to the COVID-19 outbreak, including in family medicine. We are still open and here to provide for your medical needs but there are important changes in how we can safely deliver that care. Please continue to call us as usual and your doctor will triage your medical concerns by a virtual (phone) appointment first. Dr. Bradford and Dr. Grewal are also offering video appointments (see the Telemedicine page). Your doctor may determine your medical issue requires an in person physical examination. If so we are still able to provide this safely in our clinic and our staff will book a specific time for you to arrive and provide you with detailed instructions on new office protocols prior to your appointment. Each patient seen in person will be called again on the day of their appointment to screen for any new COVID-19 type symptoms prior to their arrival at the clinic. All patients entering the clinic will need to wear a face mask (for those over the age of 2) and sanitize their hands upon entry. Our exam rooms and medical equipment are sanitized after each patient visit. Due to limited physical space, please only bring one companion with you to your appointment if necessary for assistance.
If you are experiencing a medical emergency, call 911 or proceed directly to your closest Emergency Department. It is still safe to go to Emergency Departments so please do not delay your care if you have an urgent problem (e.g. severe chest pain, difficulty breathing, concerns regarding having a stroke, broken bones, etc).
Effective immediately we will NOT be booking in person appointments in our clinic for any individuals:
– who have symptoms of colds or flus, including fever, cough, sore throat, sneezing and/or shortness of breath (please book a phone appointment with your doctor to discuss your symptoms first. You don’t need a doctor’s referral to get a COVID test done.)
– who have traveled anywhere outside of Canada in the past 14 days (whether they are sick or not).
We urge all individuals to follow the advisories issued by BC’s Provincial Health Officer and Minister of Health. If you are sick with fever or cough or any other cold symptoms remain at home in self-isolation and follow recommendations as advised by calling the provincial health line at 811 (current guidelines are to self-isolate for a minimum of 10 days from the onset of symptoms). Please call us for a phone appointment with any specific medical concerns. Anyone entering our office with cold/flu symptoms who has not called ahead to be safely triaged will be immediately asked to leave.
IF YOU SUSPECT YOU HAVE COVID-19 AND NEED A SWAB, PLEASE REFER TO THE INFORMATION ON OUR COVID-19 PAGE.
We appreciate your patience, as we are experiencing an unprecedented daily volume of patient calls. We will provide you with an approximate time window for your phone appointment, but the doctor may not be able to call at exactly the start of that window. We will do our best to get back to you as soon as possible. PLEASE BE AWARE WE MAY BE CALLING FROM A PRIVATE LINE, AS ALL OUR OFFICE LINES ARE IN CONTINUOUS USE.